Saturday 27 January 2007, 12:45 PM
Microsoft helping small businesses - not
So here I am, a new startup, looking to grow my business and trying to find the right tools for the job. I've been looking around for some kind of very basic CRM system to keep track of all the people I'm talking to about different projects.
Top of the Google pops is Business Contact Manager from Microsoft which apparently runs inside Outlook (perfect, thats where all my contacts are already) and even better, it's free to use with my copy of Office Small Business Edition.
So off I go to microsoft.com to download it and that's where the problems started. It's impossible to find anything other than Office 2007 on the site, everywhere you click, big jellow boxes shout out at you "BUY ME".
Despite the fact that the whole world is running Office 2003 (or earlier) it's like the those products never existed. Even if you go to those sections, the big yellow boxes are there urging you to upgrade.
After more than an hour of searching I finally managed to locate the download and from that point on it was plain sailing, it's all installed and working fine.
Now I know that Microsoft has to make money and they clearly want us all to upgrade to 2007 but they shouldn't forget the small businesses who are going to be using the old products for the foreseeable future and need to get support on them. We are the next corporations, help us grow....


