More Vista upgrade woes

Yellowcave, an IT manager in Dorset, has posted an interesting Talkback detailing his company's experience with Vista uprgades.

"We needed a Gateway laptop with Vista Business, but at Best Buy could only purchase with Vista Home preinstalled along with an 'upgrade disc which will enable online upgrade'", writes Yellowcave.

"We were not given the option of upgrading to a business edition only the ultimate version, unnecessary and OTT, but to add insult to injury having deducted the fee from the credit card and completed the 'upgrade', along comes the supposedly defunct Blue Screen of Death necessitating a complete reinstall (back to Vista Home)."

"A look at the paid for options available did not reveal the upgrade so the process had to be repeated with exactly the same result. And now we have 2 debits to the CC, a useless laptop and no one accepting liability."

We suspect this is just the tip of the iceberg. Who let the IP people start meddling with upgrade policies?