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Thanks for your response, Richard.
8 day's notice seems quite reasonable to me - sounds like there was a communications issue within RIM. Perhaps email was down...
I haven't seen the interview (see point three for details), so I don't know if you were rude or not. However, it wasn't intended as a criticism. Perhaps I should have said "even if you're going to cause the interviewee some embarassment by asking questions they find difficult to answer."
Which is a valid journalistic technique, as far as I'm concerned.
As far as point three is concerned: I suppose it's all a matter of resources.
While a summary report is usually adequate, perhaps you could consider transcribing selected interviews?
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