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Friday 14 September 2007, 1:20 PM
Microsoft rules...
Rule 1: Microsoft is right
Rule 2: When Microsoft isn't right, rule 1 is applied
Why this statement?
Easy, I emailed a complaint regarding an MVP and I'm answered twice with the same "template" message:
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"Microsoft does not share individual review information externally for those awarded. All candidates are reviewed for significant, voluntary contributions to technical communities by a panel made up of internal Microsoft personnel. It is unfortunate that you do not agree with this particular MVP selection however we feel all MVP awardees represent the most active, expert members of their communities, globally."
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Finally asking for the proper complaint procedure I get this email:
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Hello Nico,
We acknowledge your concern and have responded to your emails regarding this matter. You are following the correct process for elevating questions or concerns regarding the MVP Program. External inquiries or complaints are sent to mvpga@microsoft.com so that the appropriate resources are notified depending on the situation. We have stated in previous replies the Microsoft MVP Program stance on this matter and we consider this a closed inquiry.
Thank you,
MVP Global Administrator
mvpga@microsoft.com
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So obviously I followed the right procedure to complain, but I'm not taken seriously. No single phrase about further inquiry or a statement what's done with the complaint. Plagiatism looks to be OK and Microsoft obviously can't grasp the fact that this is lowering the thrust people can have in MVP's.
The statement on the Microsoft MVP mainpage:
"When a community participant sees an MVP in a technical community, whether in a newsgroup, as a user group host, a conference speaker, or a respondent in forums, that community participant can be confident that the information shared by the MVP will be of the highest caliber and will help every user make the most of the technology."
now makes me laugh very hard, especially the "highest caliber" as it proves to be reachable in the Access MVP section for people without any programming education other that being a google expert and excellent Microsoft Knowledgebase article copier without giving credit to the original author.
To be continued...
Nic;o)
Rule 2: When Microsoft isn't right, rule 1 is applied
Why this statement?
Easy, I emailed a complaint regarding an MVP and I'm answered twice with the same "template" message:
================================================================
"Microsoft does not share individual review information externally for those awarded. All candidates are reviewed for significant, voluntary contributions to technical communities by a panel made up of internal Microsoft personnel. It is unfortunate that you do not agree with this particular MVP selection however we feel all MVP awardees represent the most active, expert members of their communities, globally."
================================================================
Finally asking for the proper complaint procedure I get this email:
================================================================
Hello Nico,
We acknowledge your concern and have responded to your emails regarding this matter. You are following the correct process for elevating questions or concerns regarding the MVP Program. External inquiries or complaints are sent to mvpga@microsoft.com so that the appropriate resources are notified depending on the situation. We have stated in previous replies the Microsoft MVP Program stance on this matter and we consider this a closed inquiry.
Thank you,
MVP Global Administrator
mvpga@microsoft.com
================================================================
So obviously I followed the right procedure to complain, but I'm not taken seriously. No single phrase about further inquiry or a statement what's done with the complaint. Plagiatism looks to be OK and Microsoft obviously can't grasp the fact that this is lowering the thrust people can have in MVP's.
The statement on the Microsoft MVP mainpage:
"When a community participant sees an MVP in a technical community, whether in a newsgroup, as a user group host, a conference speaker, or a respondent in forums, that community participant can be confident that the information shared by the MVP will be of the highest caliber and will help every user make the most of the technology."
now makes me laugh very hard, especially the "highest caliber" as it proves to be reachable in the Access MVP section for people without any programming education other that being a google expert and excellent Microsoft Knowledgebase article copier without giving credit to the original author.
To be continued...
Nic;o)
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