Communication Breakdown
Communications from the world of, er, communications. And other stuff.
Monday 10 December 2007, 4:29 PM
Ofcom: Well done BT, but...
According to Ofcom's latest annual report on BT Openreach, the split-off bit of the former incumbent is running according to plan. So well done.
However, the regulator seems to think that Openreach still needs incentives to improve its products and repair things in a timely manner. Here are the suggestions for Openreach:
* Pay out compensation proactively without any need for Openreach customers to make a claim;
* Pay out every time service or quality falls below the contractual threshold instead of paying out against performance stated as an average over time;
* Continue to pay compensation each time problems persist with no upper limit to the amount which must be paid; and
* Pay additional levels of compensation for failure to activate ‘live’ lines which is double the amount that it presently pays.
This is all in the consultation stage right now til the end of January, but will no doubt add to the festive cheer round BT's way until then.
However, the regulator seems to think that Openreach still needs incentives to improve its products and repair things in a timely manner. Here are the suggestions for Openreach:
* Pay out compensation proactively without any need for Openreach customers to make a claim;
* Pay out every time service or quality falls below the contractual threshold instead of paying out against performance stated as an average over time;
* Continue to pay compensation each time problems persist with no upper limit to the amount which must be paid; and
* Pay additional levels of compensation for failure to activate ‘live’ lines which is double the amount that it presently pays.
This is all in the consultation stage right now til the end of January, but will no doubt add to the festive cheer round BT's way until then.
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