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Abridging the DigITal Divide Between 3G World & "Africa's Eco-hub."
Wednesday 19 December 2007, 8:09 AM
NCC to impose fines on operators over poor service
The Nigerian Communications Commission (NCC) is to start imposing fines on telecommunications operators for poor services delivery. Mr Ernest Ndukwe, the Executive Vice Chairman of the commission made the statement in Ikeja on Saturday at a breakfast meeting with newsmen at Sheraton Hotels Ikeja.
He said “We are coming up with fines on operators whose network are congested above 10 per cent. He said that such subscribers will be made to refund to subscribers N175 air time.
He said in the future that as infrastructure improves NCC will reduce the allowable congestion to 5 per cent.
According to him some state government have placed obstacle in the path of expanding the number of base stations in the country by imposing all manner of taxes and by not allowing the erection of mast by operators.
He said the fact that people always crowded the operator’s offices with complaints meant that the quality of service offered to subscribers was nothing to write home about. Ndukwe urged the operators to open additional customer care centres to attend to subscribers promptly.
He called on the operators to also build more base stations for better service, saying that the number of base stations in the country, which he put at about 10,000, was grossly inadequate saying that for quality of service to improve Nigeria require not less than 40,000 base stations as in the UK which has 40,000 base stations.
“We are building infrastructure in Nigeria which we are not able to build since independence,’’ said, noting that “it was just six years ago that some infrastructure came up”
The NCC Executive Vice Chairman rated the services offered by the operators as poor, advising them to show more seriousness in their service delivery.
(From Vanguard Online Edition - Wednesday, 19 December 2007 - http://www.vanguardngr.com/index.php?option=com_content&task=view&id=3242&Itemid=0)
-Dis na Naija!
-doregos.
Tributes:
The Vanguard Newspaper - http://www.vanguardngr.c
He said “We are coming up with fines on operators whose network are congested above 10 per cent. He said that such subscribers will be made to refund to subscribers N175 air time.
He said in the future that as infrastructure improves NCC will reduce the allowable congestion to 5 per cent.
According to him some state government have placed obstacle in the path of expanding the number of base stations in the country by imposing all manner of taxes and by not allowing the erection of mast by operators.
He said the fact that people always crowded the operator’s offices with complaints meant that the quality of service offered to subscribers was nothing to write home about. Ndukwe urged the operators to open additional customer care centres to attend to subscribers promptly.
He called on the operators to also build more base stations for better service, saying that the number of base stations in the country, which he put at about 10,000, was grossly inadequate saying that for quality of service to improve Nigeria require not less than 40,000 base stations as in the UK which has 40,000 base stations.
“We are building infrastructure in Nigeria which we are not able to build since independence,’’ said, noting that “it was just six years ago that some infrastructure came up”
The NCC Executive Vice Chairman rated the services offered by the operators as poor, advising them to show more seriousness in their service delivery.
(From Vanguard Online Edition - Wednesday, 19 December 2007 - http://www.vanguardngr.com/index.php?option=com_content&task=view&id=3242&Itemid=0)
-Dis na Naija!
-doregos.
Tributes:
The Vanguard Newspaper - http://www.vanguardngr.c
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