Skype what a total waste of time and money.
This is a total and utter disgrace for a company who is earning millions of pounds a year and does not seem to care one cent about it's customers.
Tuesday 8 January 2008, 1:09 PM
Skype Customer Support or lack of part 2
To Customer Support or not to Customer Support that is the question continued.
to Andre - Skype Support ,
date Nov 20, 2007 2:15 PM
subject MY FOURTH EMAIL W/O RESPONSE
mailed-by gmail.com
hide details Nov 20
Reply
Is anyone receiving these emails? I'm not even getting confirmation from skype anymore. I've sent everything I can, now when all the files have been sent, no one replies.
Jas(on)
to Andre
show details Dec 22 (9 days ago)
Reply
---------- Forwarded message ----------
Date: Nov 13, 2007 3:00 PM
2 attachments — Download all attachments
debug-20071113-1444.log 2102K Download
debug-20071113-1444.trace.txt
32K Open as a Google document View Download
Andre - Skype Support ,
date Dec 7, 2007 1:07 PM
subject EXACTLY HOW MANY OF MY REQUESTS WILL YOU PEOPLE NOT RESPOND TO????
mailed-by gmail.com
hide details Dec 7
Reply
I've sent you all the things you've asked for, then the work on my problem suddenly stops. I sent all the files from the boot up and boot down of skype, why no more responses for two weeks?
Jason
Andre - Skype Support ,
date Dec 7, 2007 1:10 PM
subject IS THERE A COMPETENT SUPERVISOR OR SOMETHING AVAILABLE????
mailed-by gmail.com
hide details Dec 7
Reply
Anyone getting these? If you can't fix the problem then pass it along to someone who can.
Jason
To Andre - Skype Support ,
date Dec 22, 2007 12:17 PM
subject #1131966-1604712#
mailed-by gmail.com
hide details Dec 22 (9 days ago)
Reply
why has no one responded to my concerns?
sent around 3 dozen emails now all detailed my Skype issue including the case number with the debug files. This is not going away guys, I have all the time in the world, and will eventually start looking more closely to find the supers or higher TS personnel.
As you can see from the 15th November the customer has not received one single communication from Skype about his problem now what fantastic Customer Service is this called I wonder lest guess, totally ignore him, pretend he dose not exist, throw his support request in the rubbish bin which is the most likely thing to of happened.
I will now leave you to ponder on this Customer Support problem because it is still not finished yet.
To be continued……………….
to Andre - Skype Support ,
date Nov 20, 2007 2:15 PM
subject MY FOURTH EMAIL W/O RESPONSE
mailed-by gmail.com
hide details Nov 20
Reply
Is anyone receiving these emails? I'm not even getting confirmation from skype anymore. I've sent everything I can, now when all the files have been sent, no one replies.
Jas(on)
to Andre
show details Dec 22 (9 days ago)
Reply
---------- Forwarded message ----------
Date: Nov 13, 2007 3:00 PM
2 attachments — Download all attachments
debug-20071113-1444.log 2102K Download
debug-20071113-1444.trace.txt
32K Open as a Google document View Download
Andre - Skype Support ,
date Dec 7, 2007 1:07 PM
subject EXACTLY HOW MANY OF MY REQUESTS WILL YOU PEOPLE NOT RESPOND TO????
mailed-by gmail.com
hide details Dec 7
Reply
I've sent you all the things you've asked for, then the work on my problem suddenly stops. I sent all the files from the boot up and boot down of skype, why no more responses for two weeks?
Jason
Andre - Skype Support ,
date Dec 7, 2007 1:10 PM
subject IS THERE A COMPETENT SUPERVISOR OR SOMETHING AVAILABLE????
mailed-by gmail.com
hide details Dec 7
Reply
Anyone getting these? If you can't fix the problem then pass it along to someone who can.
Jason
To Andre - Skype Support ,
date Dec 22, 2007 12:17 PM
subject #1131966-1604712#
mailed-by gmail.com
hide details Dec 22 (9 days ago)
Reply
why has no one responded to my concerns?
sent around 3 dozen emails now all detailed my Skype issue including the case number with the debug files. This is not going away guys, I have all the time in the world, and will eventually start looking more closely to find the supers or higher TS personnel.
As you can see from the 15th November the customer has not received one single communication from Skype about his problem now what fantastic Customer Service is this called I wonder lest guess, totally ignore him, pretend he dose not exist, throw his support request in the rubbish bin which is the most likely thing to of happened.
I will now leave you to ponder on this Customer Support problem because it is still not finished yet.
To be continued……………….
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