And Skype call this Customer Service part 2.

2. Uninstall Skype.

• Open "Control Panel" (Start > Control Panel, or Start > Settings > Control Panel) and choose "Add/Remove Programs".
• Select Skype from the list and click on "Remove".
• Go to C:\Program Files and delete the Skype folder from there.
• Go to "C:\Documents and
Settings\your_windows_username\ApplicationData" and delete the Skype folder from there.
• Go to c:\docs and settings\all users\ApplicationData and delete the Skype folder from there.
• Open “Windows Start Menu” and select "Run".
• Enter "regedit" in the text box and click "OK".
• Open the "Edit" drop-down menu and click "Find".
• Search for the keyword "Skype". Delete all search results.

3. Download and install the latest version of Skype at:
http://www.skype.com/go/download

4. To restore your chat history, move Skype chat history files back to
"C:\Documents and
Settings\your_windows_username\ApplicationData\Skype\your_skype_name".

Note: There is no need to backup contacts as they are stored centrally on our server and can be accessed anywhere as long as you log in with the same username and password. A detailed list of your calls and SMS messages is available at:
https://secure.skype.com/store/myaccount/history.html

Best regards,

Davide - Skype Support

Visit www.skype.com for latest news, updates and tips.

From: customer
Received: 18/12/2007 14:54:17 GMT Standard Time (GMT - 0:00 )
To: "Davide - Skype Support" support@skype.net
Subject: Re: GQW: How to turn off voicemail for SkypePro/SkypeIn

Thanks, but that didn't work. I did exactly as specified and removed and reinstalled Skype, but it *still* goes to voicemail when I'm offline, both for calls to our SkypeIn number and for Skype calls.

Can you please just (permanently) disable/remove voicemail functionality from our account.

Regards

From: "Davide - Skype Support" support@skype.net
To: customer
Sent: Wednesday, December 19, 2007 8:33 AM
Subject: Re: GQW: How to turn off voicemail for SkypePro/SkypeIn

Hello ,

Thank you for contacting Skype Support.

To adjust your voicemail settings please go here:
On Skype client open Tools -> Options. On the pop-up window choose Call forwarding and Voicemail tab -> locate area Voicemail: tick the box Send unanswered calls to Skype voicemail. To disable Voicemail untick that box

Best regards,

Davide - Skype Support

Visit www.skype.com for latest news, updates and tips.

“Author comment....... You will notice he is still NOT told he can’t do what he want to do.”

From:
Received: 19/12/2007 17:45:40 GMT Standard Time (GMT - 0:00 )
To: "Davide - Skype Support"
Subject: Re: GQW: How to turn off voicemail for SkypePro/SkypeIn

Davide, after three requests it is clear that you still do not nderstand
the problem I am having.

Please escalate this support request to your manager or supervisor.

Dear Support Manager,

We have a SkypePro account with a SkypeIn number, all under Skype Business.

We do not want Voicemail. Ever.

We have tried disabling Voicemail in the Tools-Options-Voicemail settings, but this only works when we are online. When we go offline then calls, either by Skype or from the SkypeIn number, still go to voicemail. We do not want this.

We have tried removing and reinstalling Skype, and then disabling Voicemail in the Tools-Options-Voicemail settings, but calls when we am offline still go to Voicemail.

There is a long discussion about this in the Voicemail forum at
http://forum.skype.com/index.php?showtopic=63898 (Can't Turn Off Voicemail), and it is clear that this is a long-standing Skype bug, and is nothing to do with anything on our systems.

Consequently, we request that you *permanently remove* the free Voicemail capability from our SkypePro and SkypeIn accounts.

If this problem cannot be resolved soon, then we will be cancelling our SkypePro, SkypeIn number, and Skype Business accounts and requesting a full refund under the 30-day rule. Skype going to voicemail when we are offline makes Skype useless to us, as our SkypeIn number is part of an external hunt group.

Thank you,

From: "Davide - Skype Support" support@skype.net
To: customer
Sent: Thursday, December 20, 2007 3:01 PM
Subject: Re: GQW: How to turn off voicemail for SkypePro/SkypeIn

Hello ,

Thank you for contacting Skype Support.

Business SkypeIn numbers are assigned without free voicemail.

We are currently considering adding this function in the future.

However, seeing as Voicemail is offered with regular SkypeIn numbers, we would like to offer you a free voucher for 3 months of Voicemail.

Here is the voucher xxxxxxxxxxxxxxxxx

Please note that this voucher can only be used for a personal Skype account at

https://secure.skype.com/store/voucher/redeem.html

We apologise for any inconvenience
To be continued...........

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