And Skype call this Customer Service part 3.

If you would like to read more about how to use Skype for Business, please visit www.skype.biz .

Best regards,

Davide - Skype Support

Visit www.skype.com for latest news, updates and tips.

From: customer
Received: 20/12/2007 16:12:08 GMT Standard Time (GMT - 0:00 )
To: "Davide - Skype Support" support@skype.net
Subject: Re: GQW: How to turn off voicemail for SkypePro/SkypeIn

Incredible! Do you not READ the request before answering?!? Why are you offering us free voicemail when our request says very clearly "We do not want Voicemail. Ever." ???

PLEASE ESCALATE THIS SUPPORT REQUEST TO YOUR MANAGER OR SUPERVISOR.

Regards

From: "Davide - Skype Support" support@skype.net
To: customer
Sent: Friday, December 21, 2007 7:28 AM
Subject: Re: GQW: How to turn off voicemail for SkypePro/SkypeIn

Hello ,

Thank you for contacting Skype Support.

In order to solve this problem, please reinstall Skype as follows, this will refresh the system files and remove possible conflicts with the oprions in you Voicemail settings:

1. Backup your Skype chat history files.

• Close Skype
• Go to "C:\Documents and
Settings\your_windows_username\ApplicationData\Skype\your_skype_name" and copy this directory somewhere safe (burn to CD, etc.)

2. Uninstall Skype.

• Open "Control Panel" (Start > Control Panel, or Start > Settings > Control Panel) and choose "Add/Remove Programs".
• Select Skype from the list and click on "Remove".
• Go to C:\Program Files and delete the Skype folder from there.
• Go to "C:\Documents and
Settings\your_windows_username\ApplicationData" and delete the Skype folder from there.
• Go to c:\docs and settings\all users\ApplicationData and delete the Skype folder from there.
• Open “Windows Start Menu” and select "Run".
• Enter "regedit" in the text box and click "OK".
• Open the "Edit" drop-down menu and click "Find".
• Search for the keyword "Skype". Delete all search results.

3. Download and install the latest version of Skype at:
http://www.skype.com/go/download

4. To restore your chat history, move Skype chat history files back to
"C:\Documents and
Settings\your_windows_username\ApplicationData\Skype\your_skype_name".

Note: There is no need to backup contacts as they are stored centrally on our server and can be accessed anywhere as long as you log in with the same username and password. A detailed list of your calls and SMS messages is available at:
https://secure.skype.com/store/myaccount/history.html

Best regards,

Davide - Skype Support

Visit www.skype.com for latest news, updates and tips.

From: customer
To: "Davide - Skype Support" support@skype.net
Subject: Re: GQW: How to turn off voicemail for SkypePro/SkypeIn
Date: 23 December 2007 14:47

You still do not understand the problem. For the third time of asking:
PLEASE ESCALATE THIS SUPPORT REQUEST TO YOUR MANAGER OR SUPERVISOR.

Vous ne comprenez pas toujours le problème. Pour le troisième temps de
demander :
S'IL VOUS PLAIT INTENSIFIER CETTE DEMANDE DE SOUTIEN A VOTRE DIRECTEUR.

Sie verstehen noch nicht das Problem. Zum drittem Mal von Fragen:
BITTE ESKALIEREN SIE DIESE STÜTZE BITTE ZU IHREM MANAGER ODER AUFSEHER.

Lei non capisce tuttavia il problema. Per la terza volta di chiedere:
PER FAVORE DI INTENSIFICARE QUESTA RICHIESTA DI SOSTEGNO AL SUO MANAGER O IL
SUO SOVRINTENDENTE.

Du forstår enda ikke problemet. For tredje gang av å spørre :
VÆR SÅ SNILL OG ESKALERE DENNE STØTTEN ANMODNINGEN TIL DIN SJEFER ELLER
INSPEKTØRER.

Regards

No further response was ever received from "Davide" for the above support request.

As it was clear that "Davide" was totally incompetent, we decided to put in another support request, in the hope of getting someone that might actually make the effort to understand the issue.

As we had, meanwhile, discovered that the bug we were experiencing
is not only a known problem which has been discussed in the Skype
Voicemail forum, but had also already been reported in Skype's bug
database, and acknowledged as a bug by the developers, we included
specific references to these in the new support request, and avoided
any "keywords" that might trigger canned responses (like "VoiceMail").

From: customer
Received: 21.12.2007 11:09:59 GMT Standard Time (GMT - 0:00 )
To: support@skype.net
Subject: GQW: Solution or workaround to SCW-449

Name: customer
Skype Name: *****
E-mail: *****
Topic: Technical (sound, video, connection, etc.)
Subtopic: Other
Subject: Solution or workaround to SCW-449
Message:

For Skype to be usable for us we really need a solution or workaround for the bug listed in https://developer.skype.com/jira/browse/SCW-449

Please either:

a) remove that option completely from our account (we don't care that it's free, we will never use it), or
b) implement the workaround suggested in

To be continued..............
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