Skype give me back the service I have paid you for.

Where oh! where has my money gone.

There is not a day that goes buy when I look at the Skype Forum and there are people complaing that there Skypeout account has been blocked, or they have paid Skype for Skypeout credit which they have not received, why!!!!!!
Just look here to see what I mean http://forum.skype.com/index.php?showtopic=103759

Looking at the complaints to me it all seems to boil down to the fact that Skype’s account department are still living and working in the dark ages and as soon a something strange pops up a big RED light flashes and they automatically think that a FRAUD is taking place against them.

Let me give you an example of when this could/might/always does happen. Mr Everyman goes on a business trip to say China puts credit on his account before he goes thinking that all will be well while he is away and of course it will, until he has to put more credit onto his account while he is in China.

Mr Everyman now comes to put money onto his account so he logins in the normal way telling Skype how much credit he wants and his card number and Skype take his money, therefore Mr Everyman think all is now Ok, but what a shock he has when the next time he wants to make a Skypeout call to anywhere, because he finds his account has been blocked.

Now what you have to remember here is that Skype have entered into a contract with Mr Everybody to supply him with a Skypeout service by taking his money and this extra money put on by Mr. Everyman is shown on his account page, but then Skype decide to stop his Skypeout service after having taken his money, now to me that smells very much like fraud the very thing that Skype are accusing the customer of in the first place.

Why do they block his account and call it a possible fraud, because Mr. Everyman has made his credit purchase from a different IP address, remember he is in China, not his normal one. What right have Skype to call Mr Everyman a fraud, when they are doing exactly the same thing by taking his money for Skypeout credit, showing it on his account page then stopping HIS SERVICE.

Yes we all know that the internet is one of the biggest if not the biggest place where fraud takes place but why should Skype worry they have got their money and are laughing all the way to the bank. It is poor Mr Everyman that now has the biggest problem ever, either trying to get his account unblocked via customer services, which as we all no is a total joke or getting onto his credit/debit card company and asking for a charge back from Skype.

When will Skype learn that this is not the way to treat paying customers and this payment problem is not a new thing that has just happened, it has been going on for as long as you have had to pay to make calls to normal phones or mobiles, which must be more that 3 year now and instead of getting better it is getting worse. Many many people are so angered by the way that Skype is treating them that they are going to other paid services even if they might be a little more expensive, and good luck to then I say. Skype deserves to loose all the paying customers they have when they treat them the way they do.
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