A new face at Skype but still the same old joke.

Well I see that Skype has a new face again on it's team again a gentleman named Scott Durshalang as ex Motorola man. For these of you who have not read the interview he gave he gave to Howard Wolinsky can do so here.

It is very nice to see a new face at Skype but very very boring to hear the same old story of how and what we are going to improve on when nothing happens on the CS (Customer Service) or Payment & Billing side apart from the fact that they can take anything from 4 days to 4 weeks to answer a CS request or take your money then BLOCK your account so you cannot use it, something to do with customer security they keep saying, what a total load of rubbish, if the facts were known it's the system that operates this service is completely no good, and what is done about it NOTHING as usual

Take this statement made my Scott Durshalang in part of his interview.

"For some of our customers who would like more help from Skype, we hear you and watch us respond. There are clearly some things we need to do to be more responsive to the customers who are having problems, in ways that they find helpful."

Well Scott let me advise you that all the Skype users be they are using the paid for service or the free service and have been having trouble with Skype have been saying this from day one, and what has happened, very little, in fact Skype CS  is getting almost non existent and if it were not for the very excellent help give to peoples problems by the Skype Forum helpers, Superusers and Moderators Skype would have gone under a long time ago and you would not be sitting in the seat you are now. Every upper management person who joins Skype says the same thing and it is now becoming a big joke within the Skype community to see how far into an interview this statement comes up, you can almost lay money on it that it is made within the first 3 paragraphs.

There have been many many posts on the Skype Forum about the totally disgusting Skype CS and nothing has been done about it. It is not only CS that needs a very large boot in the rear but the payments and billing section need this also, in fact IMHO more so that CS in some cases as they are PAYING CUSTOMERS and to treat your paying customers the way you do then all I can say is you are very luck to have so any.

So in conclusion Mr Durshalang lets have some action on where it is needed which is NOT on trying to get Skype working with this gismo or that phone but solving the customers problems first then we can think about development.