Jamie's Random Musings
Various thoughts and adventures, including but not limited to Linux, Windows XP and Widows Vista, and assorted bits of hardware new and old.
Friday 11 July 2008, 6:53 AM
Excellent Analysis of the Dell/SightSpeed Deal
I think that Peter failed to mention one critical factor - SightSpeed's excellent Customer Support. When Dell went looking for a partner for video chat, they didn't want to choose someone who would make a significant portion of their users angry because it didn't work - and then make those same customers even angrier because when they tried to get assistance, all they got was either ignored, or stupid, useless replies. When you contact SightSpeed Customer Support, you get an answer, it is authoritative and likely to fix your problem, and if it doesn't they will be there to continue helping you until the problem is solved. That counts for a lot. The development and marketing guys are great, and passionate, as Peter said, and they tend to get most of the glory. But those people on the other end of the Customer Support lines can save the day many times over.
jw 11/7/2008


