Problems Cloud Apple's Best-Ever Sales Performance

Hooray for Apple with 41% increase on year for year sales and iPhones out the door like hot cakes these should be the halcyon days for the computer vendor. Not so I hear many say on the chitter-chatter of the Apple support sites. Like any business rapid sale success can often be as demanding as any sign of failure and for me I think the signal went out first a year ago when Leopard was delayed for the iPhone 2G launch iIjust got me thinking that hey perhaps Apple was really stretch to have a third leg to its business table ( Mac, iPod, iPhone and its 4th which is hobby not a business is Apple TV).

Cut to July 11 launch of the 3G iPhone and something very much marketed with the phone is MobileMe their in “the cloud” mail, contacts and calendar web application. Cut to another 12 days and this slickly advertised mobile sync and digital life organizer still doesn’t work and moreover no real admission of error from Apple to all of its customers some of whom had been .mac customer before the transition and had readily paid the £69 annual subscription fee.

So I tried the web support, boom nothing, I had an Apple engineer on the email bouncing ideas back and forth and yesterday a member of the Apple executive team finally admitted on the phone the calamity citing server outage and unknown complications with- get this - no known dates for resolving the myriad of quirk and rampant problems. The service appealed to me, as I thought it would help me build on my customer database when travelling and help keep in sync an iPhone, MacMini and Macbook Air. I know Apple are not alone with problems having read today on CNET that Amazon have written apologising for their cloud service called S3, so is this just early adopters teething troubles ?

No numbers of calls to Apple Press have actually gleaned a statement from them.

So what gives Apple, got your head in the clouds?