Skype what a total waste of time and money.

I am one of the many hundreds of thousands who subscribe to Google Alerts for Skype and there is not a day goes by without an announcement that Skype has bought out this new gadget or it now works with this new system and I am sick to death of being told what has been done when there are plenty of thing related to Skype that they have not given a thought to, for instance.

When are we going to hear that Skype have fixed there Payment System which it a total disgrace. When are we going to hear that Skype have FIXED the freezing picture problem.

When are we going to get a proper support system instead of just automated email as has been pointed out on here many times.

When are we going to get a help forum that people can use and understand instead of being a total jumble as it is now because there is no clear indication as to where people should post there questions

It is about time that there new CEO got Skype's house in order or else move on because of far I cannot see one visible improvement within the Skype network. I wish I had a job where I could sit back and earn what could well be a 5 figure salary for doing nothing, what a happy man I would be.

Skype is now one very big joke with the VoIP industry and they have no one to blame but themselves.
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I wonder if how many people have taken a look here over the past week.

This is the list of UNSOLVED problems with Skype and it totals 740 going back as far as 16-08-2006. What chance do Skype users with a problem stand on getting any help at all it this is still happening, I would suggest none.

It would seem that the new Skype CEO has not made the slightest bit of difference to Skype Customer Support or to any other section for that matter. I was not expecting miracle but I cannot see any improvement on these fronts or any other front for that matter. Come on Skype when will you get you act together, 2 years and still 740 faults on your books what a total disgrace to the paying public.

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CONGRATULATIONS Skype I see you have done it again with this statement Change devices easily. Change your headset, headphones or microphone without having to touch your settings which can be found here. Yet again another operation that is not possible for everybody. There are already posts on the forum here and here where it does not work WHY.

I am at a total loss as why you make these statements are still being made without fully testing ALL the available combination's of audio equipment that can be connected to Skype BEFORE you you make such rash statements. It was the exact same when HG Video came out, everybody was screening for it but when it finally arrived 90% of the people could not receive it.

I am sure you have a very good development team as has been proved by the vast advances you have made but, you biggest downfall every single time is lack of testing before you put the product on the market and it would seem you STILL have not learnt your lesson. I know have have said this time and time again, if you don't wake up to this fact and make sure every thing works first time when you take it out of the box, or in this case download it from you site, then people will just walk away.

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There is a lot of shouting and stamping of feet on the Skype Forum of late "LET US UNITE AND SUE SKYPE (DRAG THEM TO COURT)" but I don't see any action being taken on this, I wonder why. REMENBER ACTIONS TALK LOUDER THAT WORDS, Is it because they are to scared or have not got the money for such a legal action.

I do not use any paid services because of all the payment problems over 144 pages of them now, does that not tell you something about Skype, yes of course it does, they could not care less about there paying customers or any of the other people that use the free part of Skype.

Since the new CEO Josh Silverman took over control what has improved as far as I can tell NOTHING and as for his so call interview four week after he became CEO what a sham that was , I ask you how can you have an unbiased interview when you are being question by Skype's very own PR department. It would appear that Mr Silverman has not got the courage of his convictions to stand up come out and face the people who help to pay his vast salary each week.

I really wish that these people who keep shouting about taking a CLASS ACTION against Skype would do it because that is what is needed to get it into their heads that you don't play with customers money, you either give them what they have paid for, a full refund or get out of the business of provided paid VoIP service. Technorati Profile

I have just read the interview with Josh Silverman the new Skype CEO and what a sham interview it was. Talk about bias, bias is not the word.

Tell me how can you get the answers to questions that MUST and NEED to be answered when it is so stage managed. What is the matter with you Josh are you to frightened to come out and face the REAL world and the REAL problems that are happening at Skype this very moment.

This interview cannot be call a proper interview  when the person asking the questions is none other than Skype's very own publicity department therefore they are not going to ask him the most IMPORTANT things like when are we going to get a customer service that works or HQ Video that works for everybody no matter what platform or web camera they use, if companies like ooVoo and SightSpeed can di it why can't Skype do it, because I think they have got themselves into such a deep deep hole with this there is not a ladder long enough to reach down to them to pull them out.

Josh we don't want bells and whistles at the moment we want a system and Customer Service that works but at the moment everything is going backwards not forwards. From the comments in your staged interview it would seem you are being miss guided and only told the thinks that people what you to know, like we are developing Skype to integrated with this gismo or that gismo etc.

Yes I know we have to have development and I am all for it but, this development must be done on a stable working platform which at the moment Skype does not have. Josh it would seem that you either do not listen to what your customers say or if you do you choose the pretend to be deaf because is was suggested here what need to be done first and not a thing has been put right.
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