Skype what a total waste of time and money.
This is a total and utter disgrace for a company who is earning millions of pounds a year and does not seem to care one cent about it's customers.
Tuesday 8 January 2008, 1:09 PM
Skype Customer Support or lack of part 2
To Customer Support or not to Customer Support that is the question continued.
to Andre - Skype Support ,
date Nov 20, 2007 2:15 PM
subject MY FOURTH EMAIL W/O RESPONSE
mailed-by gmail.com
hide details Nov 20
Reply
Is anyone receiving these emails? I'm not even getting confirmation from skype anymore. I've sent everything I can, now when all the files have been sent, no one replies.
Jas(on)
to Andre
show details Dec 22 (9 days ago)
Reply
---------- Forwarded message ----------
Date: Nov 13, 2007 3:00 PM
2 attachments — Download all attachments
debug-20071113-1444.log 2102K Download
debug-20071113-1444.trace.txt
32K Open as a Google document View Download
Andre - Skype Support ,
date Dec 7, 2007 1:07 PM
subject EXACTLY HOW MANY OF MY REQUESTS WILL YOU PEOPLE NOT RESPOND TO????
mailed-by gmail.com
hide details Dec 7
Reply
I've sent you all the things you've asked for, then the work on my problem suddenly stops. I sent all the files from the boot up and boot down of skype, why no more responses for two weeks?
Jason
Andre - Skype Support ,
date Dec 7, 2007 1:10 PM
subject IS THERE A COMPETENT SUPERVISOR OR SOMETHING AVAILABLE????
mailed-by gmail.com
hide details Dec 7
Reply
Anyone getting these? If you can't fix the problem then pass it along to someone who can.
Jason
To Andre - Skype Support ,
date Dec 22, 2007 12:17 PM
subject #1131966-1604712#
mailed-by gmail.com
hide details Dec 22 (9 days ago)
Reply
why has no one responded to my concerns?
sent around 3 dozen emails now all detailed my Skype issue including the case number with the debug files. This is not going away guys, I have all the time in the world, and will eventually start looking more closely to find the supers or higher TS personnel.
As you can see from the 15th November the customer has not received one single communication from Skype about his problem now what fantastic Customer Service is this called I wonder lest guess, totally ignore him, pretend he dose not exist, throw his support request in the rubbish bin which is the most likely thing to of happened.
I will now leave you to ponder on this Customer Support problem because it is still not finished yet.
To be continued……………….
to Andre - Skype Support ,
date Nov 20, 2007 2:15 PM
subject MY FOURTH EMAIL W/O RESPONSE
mailed-by gmail.com
hide details Nov 20
Reply
Is anyone receiving these emails? I'm not even getting confirmation from skype anymore. I've sent everything I can, now when all the files have been sent, no one replies.
Jas(on)
to Andre
show details Dec 22 (9 days ago)
Reply
---------- Forwarded message ----------
Date: Nov 13, 2007 3:00 PM
2 attachments — Download all attachments
debug-20071113-1444.log 2102K Download
debug-20071113-1444.trace.txt
32K Open as a Google document View Download
Andre - Skype Support ,
date Dec 7, 2007 1:07 PM
subject EXACTLY HOW MANY OF MY REQUESTS WILL YOU PEOPLE NOT RESPOND TO????
mailed-by gmail.com
hide details Dec 7
Reply
I've sent you all the things you've asked for, then the work on my problem suddenly stops. I sent all the files from the boot up and boot down of skype, why no more responses for two weeks?
Jason
Andre - Skype Support ,
date Dec 7, 2007 1:10 PM
subject IS THERE A COMPETENT SUPERVISOR OR SOMETHING AVAILABLE????
mailed-by gmail.com
hide details Dec 7
Reply
Anyone getting these? If you can't fix the problem then pass it along to someone who can.
Jason
To Andre - Skype Support ,
date Dec 22, 2007 12:17 PM
subject #1131966-1604712#
mailed-by gmail.com
hide details Dec 22 (9 days ago)
Reply
why has no one responded to my concerns?
sent around 3 dozen emails now all detailed my Skype issue including the case number with the debug files. This is not going away guys, I have all the time in the world, and will eventually start looking more closely to find the supers or higher TS personnel.
As you can see from the 15th November the customer has not received one single communication from Skype about his problem now what fantastic Customer Service is this called I wonder lest guess, totally ignore him, pretend he dose not exist, throw his support request in the rubbish bin which is the most likely thing to of happened.
I will now leave you to ponder on this Customer Support problem because it is still not finished yet.
To be continued……………….
Monday 7 January 2008, 10:48 PM
Skype Customer Support or lack of part 1
To Customer Support or not to Customer Support that is the question.
Well my advise to all would be don’t bother because firstly you are more than likely to got no response from the and secondly if you do the information you get will be nothing to do with the problem you reported in the first place. The best place to go for help is to the Skype Forum which can be found here http://forum.skype.com/ there you will at least stand a 90% chance of getting a sensible reply to you problem and in most cases a 95% of getting it fixed.
What you need to know about the Support Forum is that 99% of the people that give help and advise and none paid volunteers giving up their spare time to help others, whereas Skype pay people to provide Customer Support, what a laugh they must be having at the customers expense. As far as I can determine Custom Support is manned by people who either have NOT been trained for the job or don’t have a clue as to what they as supposed to be doing. You will realise this further down when I quote you an on going problem that has still not been resolved in over 2 months, and to top it all the person with the problem has been totally ignored for the last to weeks.
Ok Skype might not know how to fix his problem at the moment but don’t you think that the most correct and polite thing to do would be to say to the poor guy we have your problem on file but at the moment we have not found a way to fix it yet. Oh! I forgot Customer Service don’t know how to be correct and polite.
What does it take to train a few people to work as Customer Support advisors MONEY which Skype will not pay because they are to interested in putting it in the pockets and paying share holders. Any good company whatever there business needs proper Custom Support via email and phone. I as you have you ever heard of a VoiP service provider not giving phone support, IMHO I think they are to frightened to because the air would be blue with the way they are treating people, also a minimum of 4 WORKING DAY to even answer and support request is no laughing matter when you consider that a large amount of Skype users us it for there business, therefore no phone no money coming in.
Now to the customers problem. I must say that to protect privacy all email addresses have been removed.
This was the customers complaint to Customer Support which as you can see he has a problem storing single chat history’s, every thing that is written after this is the email that have gone back and forth between hime and Customer Support.
"Topic: Technical (sound, video, connection, etc.)
Subtopic: Other
Subject: Not storing one chat history, the MAIN one
Message:
------------------------------
-----------------------------------------
Skype won't store the current chat history. For a while it stored it plus all my other chats, now since I made the error of deleting it once, it won't return to storing it in the history. I have to call it up from bookmarked chats every time which is a pain. I'd rather go to the chat history.
It stores all my other chat histories from other groups, calls, etc., but not the one I use most frequently."
Andre - Skype Support to me
show details Nov 2
Reply
Hello Jason,
Thank you for contacting Skype Support.
In order to solve this problem, please reinstall Skype as follows:
1. Backup your Skype chat history files.
• Close Skype
• Go to "C:\Documents and
Settings\your_windows_username\ApplicationData\Skype\your_skype_name" and copy this directory somewhere safe (burn to CD, etc.)
2. Uninstall Skype.
• Open "Control Panel" (Start > Control Panel, or Start > Settings > Control Panel) and choose "Add/Remove Programs".
• Select Skype from the list and click on "Remove".
• Go to C:\Program Files and delete the Skype folder from there.
• Go to "C:\Documents and
Settings\your_windows_username\ApplicationData" and delete the Skype folder from there.
• Go to c:\docs and settings\all users\ApplicationData and delete the Skype folder from there.
• Open “Windows Start Menu” and select "Run".
• Enter "regedit" in the text box and click "OK".
• Open the "Edit" drop-down menu and click "Find".
• Search for the keyword "Skype". Delete all search results.
3. Download and install the latest version of Skype at:
http://www.skype.com/go/download
4. To restore your chat history, move Skype chat history files back to "C:\Documents and Settings\your_windows_username\ApplicationData\Skype\your_skype_name".
Note: There is no need to backup contacts as they are stored centrally on our server and can be accessed anywhere as long as you log in with the same username and password. A detailed list of your calls and SMS messages is available at:
https://secure.skype.com/store/myaccount/history.html
Best regards,
Andre
---
Skype Support
to Andre
show details Nov 5
Reply
Sorry man,
didn't do it. It still is not putting the one current chat I use the most in the history. Did everything you said, step by step, not a go yet. How come it won't store this one most important chat?
Jas(on)
Andre - Skype Support to me
show details Nov 7
Reply
Hello ,
Thank you for contacting Skype Support.
We are trying to resolve this problem here at Skype.
However our testlab has been unable to recreate the situation.
Therefore we would like to ask for your help.
First of all run windowsupdate, upgrade all devices drivers and make sure that you are using the latest Skype version. You can download it here: http://www.skype.com/download/skype/windows
You would help us a lot if you would create two files: debug.log and trace.txt
How you can create those files:
IMPORTANT: place a call for 5sec and wait 5min before creating the log.
1. Download the following file (needed for logging the problem): http://download.skype.com/logging-on-off.zip
2. Extract the zipped files skype-logging-on.reg and skype-logging-off.reg
3. Shut Skype down from system tray if needed.
4. Enable logging by importing skype-logging-on.reg (Just double click the file and answewer yes everywhere)
5. Start skype and regenerate this error(make some chats)
6. Shutdown Skype from taskmanager (Ctrl-Alt-del )
7. Go to "C:\Program Files\Skype\Phone" there should be files called
"debug-yyyymmdd-time.log" and "trace-debug-yyyymmdd-time.txt"
8. Please e-mail me those files.
9. Double click on skype-logging-off.reg (this disables logging again)
We would be very pleased if you could provide us these log files.
Best regards,
Andre
---
Skype Support
to Andre
show details Nov 7
Reply
The part that says:
"IMPORTANT: place a call for 5sec and wait 5min before creating the log." doesn't make any sense. I don't have any Skype minutes to place a call with, nor do I use Skype for calling anywhere ever. None of my contacts use Skype for calls, at least not to me and from what I understand a lot of them don't even have headsets. We use Skype as an Instant Messenger to send text messages back and forth and occasionally exchange image files.
How am I suppose to place a call?
Jason
Andre - Skype Support to me
show details Nov 7
Reply
Hello ,
Thank you for contacting Skype Support.
In this case please try to call our testcall service. You can add this contact as follows:
Tools>Add a contact
Search for username echo123
If you are able to place a successful call then we can be sure that your connection is working correctly.
After this call send some chats to online users.(chats and call should be saved on History tab, if not then we would need log files)
Best regards,
Andre
---
Skype Support
to Andre show details Nov 13
Reply
Ok, the phone call worked fine. The one chat it is still not storing in history is the one I just used in the file I'm sending, every other one shows up in history just fine.
Jason
- Show quoted text -
2 attachments — Download all attachments
debug-20071113-1444.log 2102K Download
debug-20071113-1444.trace.txt
32K Open as a Google document View Download
Andre - Skype Support to me
show details Nov 15
Reply
Hello ,
Thank you for contacting Skype Support.
We have recently released an upgraded version of Skype for Windows (3.6.0.216). This version includes major upgrades and improvements over the previous releases.
The latest Skype for Windows is available for download here:
http://www.skype.com/download/skype/windows/
With updating Skype, your Firewall needs a new rule in the exception list. Even if the previous version of Skype is already in the exception list, delete it and create a new rule for Skype.
If you have more than one Firewall each of your Firewalls will require a rule allowing Skype to connect to the internet. Sometimes Firewalls allow Skype to connect for a number of days before blocking it.
For firewall setup - http://www.skype.com/help/guides/firewall.html
Please contact us again if the new version did not solve your current issues.
Best regards,
Andre
---
Skype Support
to Andre
show details Nov 15
Reply
Upgrade didn't matter, has anyone looked at the debug files I sent?
2 attachments — Download all attachments
debug-20071113-1444.log 2102K Download
debug-20071113-1444.trace.txt
32K Open as a Google document View Download
to Andre
show details Nov 19
Reply
I've sent you people everything you asked for plus I've sent another email inquiring about the results. Has anyone looked at these debug files yet? It's been almost a week since I sent the files.
Jas(on)
2 attachments — Download all attachments
debug-20071113-1444.log 2102K Download
debug-20071113-1444.trace.txt
32K Open as a Google document View Download
To be continued................
Well my advise to all would be don’t bother because firstly you are more than likely to got no response from the and secondly if you do the information you get will be nothing to do with the problem you reported in the first place. The best place to go for help is to the Skype Forum which can be found here http://forum.skype.com/ there you will at least stand a 90% chance of getting a sensible reply to you problem and in most cases a 95% of getting it fixed.
What you need to know about the Support Forum is that 99% of the people that give help and advise and none paid volunteers giving up their spare time to help others, whereas Skype pay people to provide Customer Support, what a laugh they must be having at the customers expense. As far as I can determine Custom Support is manned by people who either have NOT been trained for the job or don’t have a clue as to what they as supposed to be doing. You will realise this further down when I quote you an on going problem that has still not been resolved in over 2 months, and to top it all the person with the problem has been totally ignored for the last to weeks.
Ok Skype might not know how to fix his problem at the moment but don’t you think that the most correct and polite thing to do would be to say to the poor guy we have your problem on file but at the moment we have not found a way to fix it yet. Oh! I forgot Customer Service don’t know how to be correct and polite.
What does it take to train a few people to work as Customer Support advisors MONEY which Skype will not pay because they are to interested in putting it in the pockets and paying share holders. Any good company whatever there business needs proper Custom Support via email and phone. I as you have you ever heard of a VoiP service provider not giving phone support, IMHO I think they are to frightened to because the air would be blue with the way they are treating people, also a minimum of 4 WORKING DAY to even answer and support request is no laughing matter when you consider that a large amount of Skype users us it for there business, therefore no phone no money coming in.
Now to the customers problem. I must say that to protect privacy all email addresses have been removed.
This was the customers complaint to Customer Support which as you can see he has a problem storing single chat history’s, every thing that is written after this is the email that have gone back and forth between hime and Customer Support.
"Topic: Technical (sound, video, connection, etc.)
Subtopic: Other
Subject: Not storing one chat history, the MAIN one
Message:
------------------------------
-----------------------------------------
Skype won't store the current chat history. For a while it stored it plus all my other chats, now since I made the error of deleting it once, it won't return to storing it in the history. I have to call it up from bookmarked chats every time which is a pain. I'd rather go to the chat history.
It stores all my other chat histories from other groups, calls, etc., but not the one I use most frequently."
Andre - Skype Support to me
show details Nov 2
Reply
Hello Jason,
Thank you for contacting Skype Support.
In order to solve this problem, please reinstall Skype as follows:
1. Backup your Skype chat history files.
• Close Skype
• Go to "C:\Documents and
Settings\your_windows_username\ApplicationData\Skype\your_skype_name" and copy this directory somewhere safe (burn to CD, etc.)
2. Uninstall Skype.
• Open "Control Panel" (Start > Control Panel, or Start > Settings > Control Panel) and choose "Add/Remove Programs".
• Select Skype from the list and click on "Remove".
• Go to C:\Program Files and delete the Skype folder from there.
• Go to "C:\Documents and
Settings\your_windows_username\ApplicationData" and delete the Skype folder from there.
• Go to c:\docs and settings\all users\ApplicationData and delete the Skype folder from there.
• Open “Windows Start Menu” and select "Run".
• Enter "regedit" in the text box and click "OK".
• Open the "Edit" drop-down menu and click "Find".
• Search for the keyword "Skype". Delete all search results.
3. Download and install the latest version of Skype at:
http://www.skype.com/go/download
4. To restore your chat history, move Skype chat history files back to "C:\Documents and Settings\your_windows_username\ApplicationData\Skype\your_skype_name".
Note: There is no need to backup contacts as they are stored centrally on our server and can be accessed anywhere as long as you log in with the same username and password. A detailed list of your calls and SMS messages is available at:
https://secure.skype.com/store/myaccount/history.html
Best regards,
Andre
---
Skype Support
to Andre
show details Nov 5
Reply
Sorry man,
didn't do it. It still is not putting the one current chat I use the most in the history. Did everything you said, step by step, not a go yet. How come it won't store this one most important chat?
Jas(on)
Andre - Skype Support to me
show details Nov 7
Reply
Hello ,
Thank you for contacting Skype Support.
We are trying to resolve this problem here at Skype.
However our testlab has been unable to recreate the situation.
Therefore we would like to ask for your help.
First of all run windowsupdate, upgrade all devices drivers and make sure that you are using the latest Skype version. You can download it here: http://www.skype.com/download/skype/windows
You would help us a lot if you would create two files: debug.log and trace.txt
How you can create those files:
IMPORTANT: place a call for 5sec and wait 5min before creating the log.
1. Download the following file (needed for logging the problem): http://download.skype.com/logging-on-off.zip
2. Extract the zipped files skype-logging-on.reg and skype-logging-off.reg
3. Shut Skype down from system tray if needed.
4. Enable logging by importing skype-logging-on.reg (Just double click the file and answewer yes everywhere)
5. Start skype and regenerate this error(make some chats)
6. Shutdown Skype from taskmanager (Ctrl-Alt-del )
7. Go to "C:\Program Files\Skype\Phone" there should be files called
"debug-yyyymmdd-time.log" and "trace-debug-yyyymmdd-time.txt"
8. Please e-mail me those files.
9. Double click on skype-logging-off.reg (this disables logging again)
We would be very pleased if you could provide us these log files.
Best regards,
Andre
---
Skype Support
to Andre
show details Nov 7
Reply
The part that says:
"IMPORTANT: place a call for 5sec and wait 5min before creating the log." doesn't make any sense. I don't have any Skype minutes to place a call with, nor do I use Skype for calling anywhere ever. None of my contacts use Skype for calls, at least not to me and from what I understand a lot of them don't even have headsets. We use Skype as an Instant Messenger to send text messages back and forth and occasionally exchange image files.
How am I suppose to place a call?
Jason
Andre - Skype Support to me
show details Nov 7
Reply
Hello ,
Thank you for contacting Skype Support.
In this case please try to call our testcall service. You can add this contact as follows:
Tools>Add a contact
Search for username echo123
If you are able to place a successful call then we can be sure that your connection is working correctly.
After this call send some chats to online users.(chats and call should be saved on History tab, if not then we would need log files)
Best regards,
Andre
---
Skype Support
to Andre show details Nov 13
Reply
Ok, the phone call worked fine. The one chat it is still not storing in history is the one I just used in the file I'm sending, every other one shows up in history just fine.
Jason
- Show quoted text -
2 attachments — Download all attachments
debug-20071113-1444.log 2102K Download
debug-20071113-1444.trace.txt
32K Open as a Google document View Download
Andre - Skype Support to me
show details Nov 15
Reply
Hello ,
Thank you for contacting Skype Support.
We have recently released an upgraded version of Skype for Windows (3.6.0.216). This version includes major upgrades and improvements over the previous releases.
The latest Skype for Windows is available for download here:
http://www.skype.com/download/skype/windows/
With updating Skype, your Firewall needs a new rule in the exception list. Even if the previous version of Skype is already in the exception list, delete it and create a new rule for Skype.
If you have more than one Firewall each of your Firewalls will require a rule allowing Skype to connect to the internet. Sometimes Firewalls allow Skype to connect for a number of days before blocking it.
For firewall setup - http://www.skype.com/help/guides/firewall.html
Please contact us again if the new version did not solve your current issues.
Best regards,
Andre
---
Skype Support
to Andre
show details Nov 15
Reply
Upgrade didn't matter, has anyone looked at the debug files I sent?
2 attachments — Download all attachments
debug-20071113-1444.log 2102K Download
debug-20071113-1444.trace.txt
32K Open as a Google document View Download
to Andre
show details Nov 19
Reply
I've sent you people everything you asked for plus I've sent another email inquiring about the results. Has anyone looked at these debug files yet? It's been almost a week since I sent the files.
Jas(on)
2 attachments — Download all attachments
debug-20071113-1444.log 2102K Download
debug-20071113-1444.trace.txt
32K Open as a Google document View Download
To be continued................
Thursday 29 November 2007, 4:03 PM
Total Frustration
I have been using Skype almost from the first day it was released to the public and have seen it grow and grow into and very good audio/video software product. Yes it has had it's ups and downs like any new product but with the help of people like myself and the many other helpers, moderators, and superusers we have managed to got a large proportion of their problems fixed and by the way with very little help from Skype themselves.
I am now getting to the point of total frustration because every day when I come to which ever section of the forum, I see problem after problem and very little being done about it by Skype.
As this post is being made in the video section lets talk about these problems with as much of an open mind as possible. Yes Skype have got into bed as they say with Logitech to produce HQ video and I have no problem with that as in a business sense, but it is to the detriment of today’s average man.
What average man in this day and age can go out and purchase a dual core processor PC and any one of ONLY three Logitech cameras that will provide HQ video, I would say as a guess no more that 5% of the public who use Skype with video. Therefore what are the other 95% supposed to do? well according to Skype as far as I can see you take it as it is or go somewhere else, in other word they are holding there paying customers to ransom if they want HQ video, a fantastic marketing ploy I don't think in my mind.
Lets now talk about the current video problems and I am no expert far from it, but it does not take a genius to see that the same problems are coming up day after day even in the pre public beta days and it would seem nothing, as far as Skype is concerned is being done about them. There are one or two forum helpers trying to do there very best and we thank them very much for their time a effort but very little head way is being made.
I am sure that many of you who have video problems or frequent the video forum will of noticed that Jamie Watson is no longer posting, why because Skype have taken it upon themselves to ban him because in their words[quote]Jamie has not been banned because of the content of the posts, but because he has gone many times against forum rules.
He has done numerous double/triple posting of the same thing under different forums and he has insulted other forum users. To quote Skype “broke the rules but making repeated posts on the same subject and was disrespectful to other forum members.” The full post can be found here http://forum.skype.com/index.php?s=&showtopic=102087&view=findpost&p=464553 Yet at no time has anybody posted a link to these so called action that Jamie has supposed to of done very strange don't you think. This is the Forum Policy http://www.skype.com/share/forums/policy.html that they used to make this ban on, can anybody see here where it says that you are not allowed to make multi pull posts.
When I asked the question here http://forum.skype.com/index.php?showtopic=102138 why was Jamie Watson banned considering he had done so much to help people with video problems all in his own time by the way, you will notice that not one single member of Skype Staff had the courtesy to make a reply, particularly when the questions were asked in a polite and respectful manner. Now what does that suggest to you as to the respect that Skype has for it's customers.
I will leave you now with a question to ponder on, is Skype a viable product for you as a person or your company considering all the current problems that there are, which I am sure will be discussed at another time by somebody else.
I am now getting to the point of total frustration because every day when I come to which ever section of the forum, I see problem after problem and very little being done about it by Skype.
As this post is being made in the video section lets talk about these problems with as much of an open mind as possible. Yes Skype have got into bed as they say with Logitech to produce HQ video and I have no problem with that as in a business sense, but it is to the detriment of today’s average man.
What average man in this day and age can go out and purchase a dual core processor PC and any one of ONLY three Logitech cameras that will provide HQ video, I would say as a guess no more that 5% of the public who use Skype with video. Therefore what are the other 95% supposed to do? well according to Skype as far as I can see you take it as it is or go somewhere else, in other word they are holding there paying customers to ransom if they want HQ video, a fantastic marketing ploy I don't think in my mind.
Lets now talk about the current video problems and I am no expert far from it, but it does not take a genius to see that the same problems are coming up day after day even in the pre public beta days and it would seem nothing, as far as Skype is concerned is being done about them. There are one or two forum helpers trying to do there very best and we thank them very much for their time a effort but very little head way is being made.
I am sure that many of you who have video problems or frequent the video forum will of noticed that Jamie Watson is no longer posting, why because Skype have taken it upon themselves to ban him because in their words[quote]Jamie has not been banned because of the content of the posts, but because he has gone many times against forum rules.
He has done numerous double/triple posting of the same thing under different forums and he has insulted other forum users. To quote Skype “broke the rules but making repeated posts on the same subject and was disrespectful to other forum members.” The full post can be found here http://forum.skype.com/index.php?s=&showtopic=102087&view=findpost&p=464553 Yet at no time has anybody posted a link to these so called action that Jamie has supposed to of done very strange don't you think. This is the Forum Policy http://www.skype.com/share/forums/policy.html that they used to make this ban on, can anybody see here where it says that you are not allowed to make multi pull posts.
When I asked the question here http://forum.skype.com/index.php?showtopic=102138 why was Jamie Watson banned considering he had done so much to help people with video problems all in his own time by the way, you will notice that not one single member of Skype Staff had the courtesy to make a reply, particularly when the questions were asked in a polite and respectful manner. Now what does that suggest to you as to the respect that Skype has for it's customers.
I will leave you now with a question to ponder on, is Skype a viable product for you as a person or your company considering all the current problems that there are, which I am sure will be discussed at another time by somebody else.
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