Monday 9 November 2009, 10:25 AM
Kwantic chooses PlanMill's PSA SaaS to support its high-level business
PlanMill PSA SaaS is an integrated, scalable and real-time management system for an entire service business – accessible anywhere, anytime around the world!
Smart way to accelerate success
Kwantic Oy is the leading online measurement and research agency in the Nordics and a European pioneer in measuring and improving the effectiveness of both online and offline marketing. Kwantic whose topnotch customers includes Kone, Nokia, and Nokia Siemens Networks, picks PlanMill's web-based PSA SaaS solution (Professional Services Automation) to support its growing service business.
According to Kwantic Oy Director Steve Jackson, selecting PlanMill's PSA solutions was an easy choice – they needed a reliable and trusted business solution provider that can efficiently support their customer relationships and project management systems in no time. "This system is very good for our purposes and is going to become pivotal to our operations."
In the highly competitive service business, PlanMill PSA is up and running quickly to support Kwantic's day-to-day activities. Some 20 of the best specialists in the industry are part of Kwantic, specializing in web analytics, internet marketing, analysis, market research, marketing, sales and usability. "Prior to PlanMill we used to plan and report our business in Excel, which was time consuming and laborious. After only two months of using the system, we can see at the touch of a button exactly how our business is performing. PlanMill allows us to concentrate on our clients which is better for them and us," says Jackson.
"We're very excited to support the business of Kwantic – the "best of the best" in the service industry,” says Thomas Hood, CEO, PlanMill Ltd. “Kwantic answers the needs of big name clients from diverse sectors and partners with high tech software solution provider – we aim to support their success every step of the way!"
Supporting customers' continuous growth
The main modules provided by PlanMill PSA are portfolio and project management, work schedules, tasks & assignments, actions, service requests, time tracking including vacation planning, real-time indicators and finance & billing information, as well as sales invoice and accounting using PlanMill Finance Connector for Econet.
Kwantic personnel uses PlanMill PSA to manage accounts, requests, contacts, opportunities, actions, and change requests. With different groups using the system, having project information up-to-date and available in real-time means less administrative work, enhances project management efficiency, and brings financial and environmental savings. PlanMill PSA is a powerful, standardised software system that can be easily adapted to support the company’s dynamic business processes, Hood summarises. “Indeed, a smart choice for growth!"
PlanMill PSA in brief
PlanMill provides a single, affordable and flexible PSA (Professional Services Automation) solution to integrate the end-to-end business processes in project and service organisations. These solutions provide an uninterrupted workflow and shorter cycle times for maximum operational efficiency in real-time. PlanMill SaaS systems deployment requires no hardware or software to install or maintain.
PlanMill Ltd. in brief
PlanMill Ltd. develops and delivers real-time, web-based business management software solutions for service and project business both as Software as a Service (SaaS) and On-Premise deployment options. PlanMill's CRM, Project, PSA and ERP systems improve the comprehensive management of customer accounts, projects, accelerating productivity and profitability of companies and their customers. PlanMill solutions are used by over 6,000 users in more than 20 countries everyday. See www.planmill.com
Monday 9 November 2009, 10:22 AM
PlanMill customer MultiTouch wins MindTrek Award 2009
PlanMill congratulates MultiTouch Oy for winning the prestigious MindTrek Grand Prix award in Tampere, Finland held during the MindTrek Conference on September 30 - October 2, 2009.
Most innovative Finnish digital media product, demo or concept
The MindTrek conference was attended by 800 international participants from the world of interactive media, web, mobile, games, mashups, and enterprise 2.0. The company bested six finalists for the major prize worth 20,009e and the distinction of being the most innovative Finnish digital media product, demo or concept. MultiTouch Oy also receives mentoring from MindTrek partners namely; Tekes, Finnvera, Technopolis Ventures, Finpro, Diges, Lexia, and Hermia.
MultiTouch creates modular hardware and their winning product is MultiTouch: MultiTouch Cell 46" LCD Display. These displays are the first and only module, scalable, stackable, multiuser multitouch displays of its kind, enabling new creative media solutions and user experiences and encouraging designers to explore innovative ideas in content, services and media.
MultiTouch teams achieve success with PlanMill PSA (SaaS)
MultiTouch uses PlanMill PSA SaaS (Professional Services Automation), which integrates end-to-end business processes in project and service organisations, providing uninterrupted workflow and shorter cycle times for maximum operational efficiency in real-time.
“Our entire sales system relies on PlanMill PSA solutions—we are very pleased with our business processes using PlanMill,” MultiTouch Oy CEO Petri Martikainen says. The company operates in various locations in 20 countries, most recently from Singapore.
“As a PlanMill customer, MultiTouch personnel learned very quickly on how to take advantage of PlanMill PSA solutions that they actively use in their invoicing and billing transactions,” Marjukka Niniinoja, PlanMill Consultant observes. “They have very innovative ideas on how PlanMill solutions and services can answer their needs and we work and coordinate closely with them to find solutions to serve their customers better.”
MindTrek is the leading Nordic digital media and business conference, bringing together entrepreneurs, researchers, and practitioners involved in the development of digital media and information technology to improve society.
PlanMill in brief
PlanMill Ltd develops and delivers real-time, web-based business management software solutions for service and project business both as Software as a Service (SaaS) and On-Premise deployment options. PlanMill's CRM, Project, PSA and ERP systems improve the comprehensive management of customer accounts, projects, accelerating productivity and profitability of companies and their customers. PlanMill solutions are used by over 6,000 users in more than 20 countries every day. See www.planmill.com
Monday 9 November 2009, 10:18 AM
Google maps and more goodies in PlanMill CRM, PSA, ERP SaaS Solutions
PlanMill Release 12.1.1 comes with several new enhancements, major usability and performance improvements, as well as addressing known and fixed issues.
Key features and enhancements
Google Maps - Integrated to PlanMill Accounts, Contacts, Projects and Users modules*
List view & filters section - Ability to Hide and Show filters by double clicking.
List view & reset sorting - Save selected column as Personalized default. Use reset sorting to update default setting.
Revenues summary by month report - New Project status filter added.
Security - Enhanced password validation when saving new password.
*Note! Remember to check your security option settings with MS Internet Explorer 8 - View demo
Google maps in PlanMill SaaS solutions
PlanMill's SaaS web-based business applications are now equipped with Google Mapping capabilities, which automatically links addresses and locations of individuals or companies to their location in Google Maps.
"Viewing contact information of your customers, partners, and suppliers using Google's mapping functionality within the PlanMill CRM database is certainly convenient," says PlanMill CEO Thomas Hood. To view, use PlanMill Accounts > Contacts > Project space (Overview) > Users modules.
Make mobility more easy, save time and cost!
Using PlanMill systems, Google's mapping capability can be viewed in the same dashboard alongside important CRM information such as account and contact details, project space, and others.
Google maps allow users to create and plan the best driving routes, step-by-step directions to destinations, as well as make an estimated time required to reach them, and the distance between the two locations, among others. With this enhancement, PlanMill users for example can boost efficiency especially in sales and marketing by giving quick access to geographic data so they can focus on productivity.
General availability
PlanMill SaaS customers: 14.10.2009
PlanMill On-Premise customers: 1.11.2009
PlanMill Ltd. in brief
PlanMill Ltd. develops and delivers real-time, web-based business management software solutions for service and project business both as Software as a Service (SaaS) and On-Premise deployment options. PlanMill's CRM, Project, PSA and ERP systems improve the comprehensive management of customer accounts, projects, accelerating productivity and profitability of companies and their customers. PlanMill solutions are used by over 6,000 users in more than 20 countries everyday. See www.planmill.com
Monday 9 November 2009, 10:05 AM
Savvy Social Media in PlanMill CRM
PlanMill Ltd. now offers a new social CRM integrated with easy-to-use networking tools to give companies a head-start in a competitive business world.
Enhancing PlanMill release 12.1 with effective web services
Social networking applications use cloud computing or web-based solutions. This fits remarkably well with PlanMill's low-cost, easily-deployed solutions for small to mid-sized companies as well as for any large group of corporate users.
In PlanMill 12.1, social web services such as LinkedIn and Twitter are easily viewed and accessed as optional widgets within the PlanMill user interface (UI). Twitter is used for example to inform employees of company news or allow users to choose from a group of selected tweets they want to follow in their workspace--a very convenient way to follow industry news or CEO’s views. The twitter widget can now be added to PlanMIll's new personalized workspace earlier introduced in release 12.0.
Meanwhile, with LinkedIn embedded in PlanMill's Contacts systems, building connections is just one facet-- pro-active knowledge of departments and people within companies--from human resources to sales and marketing-- can also be harnessed.
Enabling social networks in CRM 2.0
According to CRM Social Media, providers of web-based customer relationship management (CRM) applications worked hard to incorporate new networks and technologies into their services, using the power of the cloud to connect and integrate regular CRM tools with sites like Twitter, Facebook and LinkedIn; creating what has come to be known as social CRM.
Whether businesses are large or small, business networking sites subtly but strongly contribute to its prestige and name recall, spelling success not just for B2C but also for B2B companies. When used alongside effective CRM software, the benefits are boundless.
With PlanMill systems now designed for social media marketing, keeping track and updating relevant data such as target consumers and various consumer groups and using these information intelligently can fast track the business processes of PlanMill users against competitors.
PlanMill Ltd. in brief
PlanMill Ltd. develops and delivers real-time, web-based business management software solutions for service and project business both as Software as a Service (SaaS) and On-Premise deployment options. PlanMill's CRM, Project, PSA and ERP systems improve the comprehensive management of customer accounts, projects, accelerating productivity and profitability of companies and their customers. PlanMill solutions are used by over 6,000 users in more than 20 countries everyday. See www.planmill.com
Monday 2 November 2009, 8:30 AM
Adobe Reader in the Enterprise
This week I had the pleasure of working with some of the Microsoft Premier Field Engineers (PFE's) in an effort to further understand some of the application compatibility issues that might occur when sequencing for Microsoft App-V (formerly SoftGrid).
Quickly, the topic turned to compatibility issues surrounding Folder Redirection as this appeared to pose a serious compatibility problem for Adobe.
A quick scan of the web, raised a number of forum posting where numerous IT personnel could not get Acrobat or Reader 9 deployed to C# debugging and "file not found" issues.
For a few samples look here:
http://thinmaillist.blogspot.com/2008/08/thin-re-watch-out-with-adobe-acrobat_9472.html
http://www.adobeforums.com/webx/.59b5c03a
It looks like there were some pretty drastic solution paths explored here, especially for Citrix deployments. Yikes... I am really glad that I don't have to do this stuff anymore...
Before I dive too deep into the Adobe deployment problems, let's have a little introduction to Microsoft's Folder Redirection .
The idea of re-directing user local data folders onto the network was introduced with Windows XP and is defined as, "the automated re-routing of I/O (operations) from local standard folders to use a different, storage elsewhere on the network". Translated, this means that some standard user folders (i.e. My Pictures, My Documents) are redirected to store your files on a network server. This greatly increases the chances that your files (and Pictures) will get backed up in the laptop being nicked or knackered.
Windows Vista uses folder re-direction on the following directories; Contacts, Desktop, Documents, Downloads, Favorites, Music, Videos, Pictures, Searches, AppData, Links, Saved Games.
If your browser has a spell checker AppData would appear with a red underline, which is appropriate as the AppData folder is one which caused us and to my great surprise, Adobe quite a lot of trouble.
Through our trouble-shooting exercise it became Adobe Reader and Acrobat 9 were attempting to write user specific data to the AppData folder. This is fine and according to the Microsoft logo application development specifications, this is OK.
So, in an enterprise environment, a user will logon to their desktop or laptop and if their IT department has done their job, the AppData folder will be redirected to something like; \\servername\region\department\username\AppData
And, here is the big issue. As folder re-direction takes place prior to logon- the user will not have any mapped drives. So, the fully qualified path to the final resting place on the target server for AppData will be a UNC path.
Hint: It will be a UNC path.
As you can probably guess where I am going here;
Adobe Acrobat 9 and Adobe Reader can not store their AppData files onto a UNC path. After a little debugging through their code, it appears that there is a failure to "read from left to right" and correctly parse the full path.
Hence, the file not found, app crashes and C# debugger errors that present themselves to users upon application start-up.
So, I did little more digging and loading Flash and version 6,7 and 8 of Adobe Reader. All of these packages use the redirected folder "AppData" in the same way - and I am sure that they will experience the same issue.
I will write more on the Adobe issues in forthcoming posts. And, there will be plenty to write about as it looks like there are over 400 application level conflicts between Adobe Reader 9 and Acrobat 9.
References:
Folder Redirection has a brief mention here: http://en.wikipedia.org/wiki/Folder_redirection
Monday 19 October 2009, 5:35 AM
Windows Operating Systems = Bloatware
There has been a lot going on. I've been trying out CTP 2011 “Quebec” from Microsoft, its basically Windows 7 Embedded. Now I know how various OEMs have been able to demo Windows 7 on all the netbooks that suddenly popped up. Consider the Windows 7 Embedded CTP to be like a "live-DVD" type of installation tool and you'll have the basic idea. If you take out pieces of Win7 that you don't need or want, you can lighten the OS load considerably. The smallest image with some networking I was able to make was about 500 MB. More on that later.
Win 7 Embedded is an oxymoron like jumbo shrimp. The OS is so freaking fat that it really doesn't make much if any sense to use it as an “embedded” operating system. As a touch screen enabled bistro table “information appliance” yeah, I'll buy that idea. Something to put inside a handheld or portable device? No and no way. Putting it in netbooks with Intel Atoms, or Via C7's maybe, they'd be slow. Windows XP though would be a better choice, and Win XP Embedded even better.
I suspect that a large amount of the fat in Win 7 comes from supporting old, really OLD applications. As an example I found edlin.exe in the system32 directory. That in itself was funny since the original edlin was a 16 bit LINE editor in MSDOS. It pre-dates edit.exe, another MSDOS editor, also in the system32 directory. Adding notepad.exe and write.exe makes 4 text editors in one folder. Is that really necessary?.
(Before you jump me, yes I know edlin.exe is still in XP Pro etc. When was the last time you HAD to use edlin? Did you really want to?)
There are runtime packages for C, C+, C++, VB5 and VB6, old MFC etc some of them pre-date Win95. ODBC database connectors for Access 95/97 databases, dBase3, and Paradox. Support for OS2, its limited but there.
Iexpress.exe, an application-installer-packager from the Windows 3.1 era also has an system32 “update”.
Most of the Win7 fat though is semi-hidden in plain-sight. Portions of the operating system have to be written in such a way to support either the old applications directly or through the application compatibility add-ons Microsoft has patched onto the various versions of Windows. Ntvdm and wow (Windows on Windows) are examples of application patching, hosting or shims embedded into Windows. I appreciate the fact that Microsoft wants to support everything they have ever released (except maybe MS Bob!) but come on, can't that stuff be supported in a download and only on the users' systems that need it?
Since Microsoft has stopped supporting MSDOS, Win 3.1 & 3.11, and WIn9X directly, why continue to support them in the new operating systems?
Hook Application Compatibility into Windows Update and use that to download the appropriate packages to support the old stuff the user has to continue using. There already is a side-by-side mechanism setup for the DLL hell of previous Windows NT versions. Something similar can be done for the old stuff, especially the 16 bit stuff.
How about MS making their Virtual PC software into something that does the legacy support? Its an extension of the idea of Virtual XP Pro stuff going to be done in WIn7.
Think of all the plug-ins that users have to download when they go web-surfing all over the Internet. Its not like the users don't already download most of the junk on their computers already.
Most of the people I have had to fix their home computers don't make back-ups and lose their installation disks so when they go out and buy the latest version of Windows Whatever, they end up buying new software anyway. This new software seldom needs MSDOS and 16bit Windows support. So why leave it in the OS as part of the piles of detritus that hardly ever gets executed?
If you want another argument to remove this un-needed dross, think of system security. All of this old compatibility software sitting on the system has a very large and exposed surface to malware writers. At present most of the compatibility software hasn't been used much to attack the host 32 bit system but its an attack vector waiting to happen. If the software wasn't there reliably on every Windows system that would be one less way to hack into or around system security. In other words, the 16 bit legacy software is not on the system UNLESS the user downloads a compatibility package, until then it wouldn't present itself as such a tempting target for future malware. If the malware guys can't count on it being there for use then its not a viable means of attack.
Friday 16 October 2009, 9:08 AM
Microsoft App-V: Helpful Tools
I wanted to mention a rather useful tool that have recently come from Microsoft.
As quoted by one of the TechNet blogs;
"The Microsoft Installer (MSI) Utility for Microsoft Application Virtualization, a utility for SoftGrid Application Virtualization solution that bridges the gap between traditional physical control of installed applications and the new paradigm of virtual applications."
This means that you can now load MSI packages into SoftGrid environments and not have to "Sequence" or convert them to SoftGrid (SFT) packages before deployment. This would allow an organization to utilize their existing SMS environment and "dilute" their application management efforts through supporting two different application management formats.
Have a read:
http://blogs.technet.com/softgrid/archive/2007/09/11/microsoft-unveils-plans
-for-the-msi-utility-for-microsoft-virtualization-at-vmworld.aspx
And the official source:
http://www.microsoft.com/presspass/features/2007/sep07/09-11virtualization.mspx
This makes sense as the SoftGrid SFT file format was riddled with Open Source/GPL software and the compression algorithm was written by a lovely French chap who detested Microsoft - hardly the recipe for a thriving format for M$. I am not too sure that this is going to work for more difficult/complex applications. However, it may help with some of the rapid proto-typing required to get a SoftGrid (aka MAV) environment off the ground and get some applications sequenced quickly, ready for testing (i.e. thrashing).
Monday 12 October 2009, 11:18 AM
IE8: Another Application Compatibility Platform
Getting applications to work on Vista or Windows Server 2008 is not the only compatibility issue that you may encounter. One additional "platform" that you may not have considered is the security and application compatibility restrictions that have introduced as part of the update Microsoft's Internet Explorer - IE8.
These ideas got me thinking about the IE8 compatibility question(s). More specifically,
1) Have new security restrictions been introduced?
2) What features and functionality are no longer available?
3) Are there recent Microsoft updates or patches that may cause an issue with IE8?
4) Are there any new compatibility issues that are specifically relevant to Windows 7 and Server 2008?
It does not take long to work through the IE 8 release notes, the accumulated IE8 support documentation and with a little help from friends who have deployed IE8 to highlight some of the potential security and compatibility issues including;
Deprecated API's
Does you application reference any API's or functionality from these groups?
• DirectAnimation
• Channel Definition Format (CDF)
• Gopher Protocol
Deprecated Features
Does your application rely on any of the following functionality?
• XBM Image format
• Telnet Protocol
• Gopher Protocol
• SSL Version 1.x
• Scriptlet MIME Types
IE8 Signed Controls
Internet Explorer 7 allows for ActiveX controls to be signed and therefore allow for greater privileges and access to local machine file system. Some intranet environments may require that all controls are now signed. To deploy to these environments, you need to ensure all of your ActiveX controls that rely on the IE engine are signed.
IE8 Safe for Scripting Controls
Managing ActiveX controls in an secure enterprise environment is a difficult balancing act. IE8 allows for an additional level of security with the CATID_SafeForScripting and the CATID_SafeForInitializing component category registry settings. These settings allow your IE8 applications to fully use the ActiveX scripting model
IE8 ActiveX Pre-Approved CLSID
Due to the increased security restrictions available in IE8, ActiveX objects (DLL's) may not install correctly due to lack of sufficient permissions. Adding the unique identifier of an ActiveX control to the pre-approved list of ActiveX controls will allow the application component to install successfully. As recommend in Microsoft's (ActiveX Security: Improvements and Best Practices - see references) you should not employ this option if;
- Your ActiveX control was not designed to use pages served from the Internet (as opposed to your intranet)
- Your ActiveX control is downloaded to the target machine
- Your control is solely intranet based (you should use Active Directory Group Policy objects instead)
References:
Microsoft IE8 Release Notes
http://msdn.microsoft.com/en-us/ie/aa740486.aspx
Security and Compatibility in Internet Explorer 7
http://msdn.microsoft.com/en-us/library/ms649488.aspx
Finding Security Compatibility Issues in Internet Explore
http://msdn.microsoft.com/en-us/library/bb250493.aspx
ActiveX Security: Improvements and Best Practices
http://msdn.microsoft.com/en-us/library/bb250471.aspx
Monday 5 October 2009, 10:34 AM
API Calls that break under Windows 7
As mentioned in the Microsoft Compatibility tool-kit, the Developer cookbook and Microsoft Developer Network (MSDN - see references below) there is a section called "Safe Exception handling" under Windows 7 that refers to the deprecation (end of support and removal from the operating system) for two Application Programming Interfaces (API's) under Windows 7 and Windows Server2008.
These two API calls (IsBadReadPtr and IsBadWritePtr) relate to the handling of pointer to the global memory stack used by Windows. These API calls are used ensure that a particular pointer (or memory handle) is properly committed to the Windows Heap stack. Meaning that the code in question has not cased a corruption in the Windows swap file or memory stack. These calls were intended for debugging purposes and known affectionately as "CrashMyApplication" and "CrashMyApplicationAndMyMemory" respectively as they had a very common habit of crashing an application under debug and trace conditions.
Microsoft has removed support for the two API's for security reasons and Windows 7 and Windows 2008 Server will no longer support these API's. It is possible to determine if these calls are included in shipped software but unless the application is tested thoroughly and all functionality is tested, it is impossible to determine if these calls are actually employed and potentially could cause a compatibility issue. However, there is a rough an ready way to determine if these calls are actively employed in an application. If the application works under the following operating systems, then these calls are not being used;
· Windows 2K (all service packs)
· Windows XP SP1 and SP2
· Windows 2000 Advanced Server
· Windows 2003 Server
The IsBadReadPtr and isBadWritePtr API calls really translate to very old applications that related to Windows 9x and NT4 systems. If your applications are currently running normally (i.e. without frequent and continuous crashes) then your application is very unlikely to actively employ these (now deprecated) API calls.
Simply scanning an application for references to these API's would produce serious over-reporting without actually demonstrating that these calls are likely to be used in a production environment (i.e. not a developer testing or debugging mode). To generate an accurate assessment of these API related issues, you will need to ensure that you are scanning the IAT table for files (EXE's and DLL's) that are actually going to be installed on the target platform.
Once done, you should see relatively few instances of this particular application compatibility issue across your application portfolio.
For further reading, please have a loo at the following links;
IsBadReadPtr references can be found at;
http://msdn2.microsoft.com/En-US/library/aa366713.aspx
IsBadWritePtr references can be found at;
http://msdn2.microsoft.com/En-US/library/aa366716.aspx
Thursday 1 October 2009, 4:42 PM
My point of view on ... google Wave
in answer to zdnet : Link
Google wave is the missing real time brick in the communication tools on the Internet.
- we add "long time" information, like shared folders, FTP, file hosting service etc., for important information which needed to be kept
- we add "medium and short time" information, like e-mail or instant messaging, for information with a short lifetime
- we have google wave nom, for "real time" information which can be promoted to long time information by publishing a wave
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